Connect your device to your PC or laptop using your Apple USB cable - this time, if iTunes opens automatically, close the window. So needless to say, if the driver is outdated or broken, this will prevent your computer (and by extension, iTunes) from recognizing your device.įor this process, as we did before, unlock your device and ensure it is showing the Home screen. This driver tells your computer how to communicate with Apple mobile devices.

Update Apple Mobile Device USB Driver (Windows only) If the issue persists, read on for more technical steps.Turn off your computer and your iOS device, then boot them back up and try connecting again. It may sound cliche, but turning off your devices and switching them back on again can sometimes resolve issues which occurred on the last run. In case there is an issue with the port itself, try plugging in your USB cable to different ports to find a working one. If you use iTunes on Mac (usually for users of macOS Mojave and earlier): Open the App Store and click Updates.iTunes from the Microsoft Store (Windows): Open Microsoft Store and go to More > Downloads and updates > Get updates.

iTunes downloaded from the Apple website (Windows): Open iTunes and go to Help > Check for updates.

Additionally, ensure that you are running the latest version of iTunes:

Perform any outstanding updates on your Mac or Windows PC. If your iPhone, iPod or iPad shows a prompt asking if you would like to Trust this computer, simply tap Trust (you may need to enter your device's passcode).If iTunes does not recognize your device, here's what to do.Īny of these steps could be the fix for your particular issue, so try connecting your device again after each step. When attempting to connect, ensure that your device is turned on, unlocked and is showing the Home screen. What to do if iTunes doesn't recognize iPhone, iPod or iPadĬonnect your iPhone with your computer using your Apple USB cable, then open iTunes. In this guide, we'll break down the common causes of why iTunes is not picking up your device, and how to resolve them. The cause of this issue could stem from a number of locations including the device itself, and your iTunes installation on your computer. It can be really frustrating connecting your iPhone, iPod or iPad to your computer only to find that nothing happens - iTunes doesn't react to it at all. Last Updated : | Wide Angle Software Why doesn't iTunes recognize my iPhone?

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